FAQ'S
Order Information
What size should I choose?
Make sure you reference the size guide here. We recommend measuring your dogs collar length to figure out the right size bandana you'll need. When in doubt size up, as you can always tie then snap your bandana.
How long will it take for me to get my order?
All items are typically made to order. As a small business, we have one person creating your order. This means our processing times can be anywhere from 1-3 days. You'll receive an email with your tracking information once your order has shipped.
Discounts
We offer many discount codes as we have a few lovely people repping our brand!
- Discounts may only be used one at a time, one per order.
- We are, in most cases, unable to apply discounts to already created orders.
Returns
If you are not satisfied with our products quality and the items have not been worn, we will accept a return for store credit.
If you purchased the wrong size and can not make it work for your pet, we are unable to accept returns.
If you catch that you have ordered the wrong size before your order ships let us know and we will fix it on the backend. Please see our Return Policy . *additional charges may be subject to requesting new sizes for an order*
Shipping
Our shipping rates vary based on country and how fast you would like to receive your items.
USA Orders over $50 will receive free shipping!
We ship to Canada! We ask that you keep in mind any possible customs or import duties that are applied to your package - the fees vary depending on country. Also, remember that international orders take a bit longer to get to their destination once they are shipped.
Product Information
Bandana Care Instructions
We recommend spot cleaning & hand washing to remove a stains. But, if you are lazy like us, you can wash your bandanas in the machine wash on a cool or warm cycle. Always let your bandanas lay flat to dry, to prevent them from scrunching / wrinkling up.
Bow Care Instructions
Wash bowties or bows in the machine wash on a cool or warm cycle or Hand Wash. Hand squeeze the extra water out. Always let your items lay flat to dry, to prevent them from scrunching / wrinkling up.
HTV Design Care Instructions
Heat Transfer Designs can be on many of our products.
- Never Iron over the design
- Do NOT put items containing HTV in the dryer
- Do NOT steam over the design
- You may layer parchment paper over the design and then iron over if needed.
Embroidery Care Instructions
Embroidery is another design that can be offered on many of our products.
- You may Iron / Wash embroidered items
Wholesale Information
Bulk Purchase Discounts
We have many breeders or local businesses that place orders not quite large enough to qualify as Wholesale Pricing. For these cases we do offer a 20% bulk discount for orders containing 10-30 items.
Please visit our Contact Us Page and shoot us an email for further information on bulk discounts.
Wholesale Pricing
For orders of 35+ items, we offer a 40% discount on most items.
We are affiliated with Faire.com if you wish to use that site to purchase some our items wholesale.
If you wish to curate custom prints for items or work with us outside of Faire.com please shoot us an email at hannahchloeco@gmail.com
So you want to rep our brand?
What we are looking for in a Brand Rep...
- Kind & Honest people
- Animals with their own Social Media Accounts
- Social Media Accounts with 500+ Followers
- Accounts that post 5-7 days a week
- Accounts that post engaging high quality, bright & fun content
- 18+ years of age and living in USA or CA
Our Brand Rep Requirements
- Each Brand Rep term lasts 4 months
- Post photos to the contracted account 3 times a month.
- Share any launch promotions, sales, and event information.
- Post 2 reels to the contracted account per month.
- Use our hashtag #COSTYLEBUDDY in any featured posts
How will we compensate our Brand Reps?
- 25% off all brand rep purchases
- 15% off code for followers
- Early Access to Launches
- Ability to earn freebies / samples
- $10 store credit for every 3 code uses
How can I apply?
You can apply here!