FAQ'S

How do I contact you?
Shoot us an email at hannahchloeco@gmail.com or send us a DM on Instagram @hannahchloeco

What size should I choose?
Make sure you reference the size guide here. We recommend measuring your dogs collar length to figure out the right size bandana you'll need. When in doubt size up, as you can always tie then snap your bandana.

How long will it take for me to get my order?
We try to get your orders out as soon as possible however, it can take up to 4 business days. You'll receive an email with your tracking information once your order has shipped.

Can I use multiple discount codes?
Unfortunately no, we can only accept one code per order.

I forgot to use my discount code, can I use it now?
Unfortunately no, it's extremely difficult on the backend to do this.

I purchased the wrong size, what can I do?
If you catch it before your order ships let us know and we will fix it on the backend. Please see our Return Policy here.

USPS says my package was delivered but I don't see it, can you re-ship?

If USPS states it was delivered and you don't see it, please wait 24 hours. Sometimes, USPS can mark things as delivered early, when really they haven't been. If after 24 hours you still haven't received it, please feel free to email us at hannahchloeco@gmail.com. We can confirm on our end if it was delivered to the right address. If the address is correct, we will ask you to open a ticket with USPS to locate the package. As this is an error on USPS's fault, we ask you go through their methods. If after the ticket has been opened and investigated they still can't locate the item, let us know.

Do you ship internationally?
We ship to Canada & United Kingdom as well! We ask that you keep in mind any possible customs or import duties that are applied to your package - the fees vary depending on country.

Also, remember that international orders take a bit longer to get to their destination once they are shipped.

Can I wash my Hannah Chloe Co. bandanas?
Yes, we recommend spot cleaning if trying to remove a stain. You can wash your bandanas with cool water on delicate, lay flat to dry. You may iron on low if you'd like.

Are you looking for models or ambassadors?
We do searches throughout the year, we recommend following us on Instagram (@hannahchloeco) as that is where we will post the searches.

Will you donate to my giveaway?
While we'd love to participate in all giveaways - please contact us using the 'CONTACT US' button at the bottom of our site.

What type of shirts do you use?

Our shirts vary based on demand and availability of products we can get in. Each shirt will have fabric type and more on the product page for the item.

Can I have a custom embroidered shirt?

These are pre-made and cannot be changed or altered. If you have a custom piece you'd like made please head to the 'Contact Us' page and send in an email request to order a custom Embroidery for your business.

*Please note, we are closed for custom embroidery orders currently.*

Can I buy your items on other websites?

Yes! We have partnered with USA Strong,

How do I tie the Dog Bandana so that it doesn't come un-done?

It's easy! Watch the linked video below!

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